IT Help Desk Support Specialist

In this role, you'll provide tech support to new and existing clients, helping them successfully use the company’s applications and systems. You'll work with a variety of client management, onboarding, and field operations tools, supporting a distributed international user base.

• Provide remote technical support for software, hardware, and network-related issues.
• Assist clients and employees with onboarding, setup, and account management.
• Troubleshoot and resolve technical problems efficiently, escalating complex issues when necessary.
• Maintain documentation of support interactions and system configurations.
• Support the management of IT assets, software installations, and system updates.
• Collaborate with internal teams to ensure smooth operations and timely resolution of issues.

Requirements:

• Previous experience in IT support, help desk, or customer support roles.
• Proficiency in Windows and macOS systems; familiarity with productivity tools (MS Office, etc.).
• Excellent communication skills in English, both written and verbal.
• Basic networking knowledge, VPN setup, and troubleshooting skills.
• Strong problem-solving skills and the ability to explain technical concepts clearly.
• Ability to manage multiple tasks, prioritize effectively, and work independently.

Benefits:

• The opportunity to be part of a newly developing team of young professionals
• Continuous learning and professional growth in areas such as network security and VPN technologies
• Collaboration with an international team and work with some of the world’s leading brands
• Possibility of hybrid work after the onboarding period
• A modern work environment with refreshments and a comfortable lounge area