Chief Operating Officer (COO)

As our COO, you'll take over the day-to-day running of TelQ, so our founder can focus on vision, strategy and key partnerships. The role carries real ownership and its impact shows from day one. Your mission: keep TelQ growing profitably by improving how every team works, owning the budget and EBITDA, and turning our growth plans into results.

Operations and process improvement

• Work closely with every team to spot bottlenecks, design improvements and personally drive process initiatives through to implementation.
• Set team priorities, goals and a regular management rhythm (team syncs, monthly reviews) across the company.

Finance and performance

• Own the annual budget and track spend, revenue, margins and EBITDA monthly, flagging deviations and agreeing corrective actions.
• Together with the CEO, support the sales team to optimize processes for maximizing revenue growth.
• Support the sales team with strategy, pricing decisions, and resources.
• Represent TelQ at key industry conferences and events alongside the sales team.
• Join calls and meetings with important clients and partners on strategic projects.
• Support the Marketing team on growth marketing: priorities, campaigns and conversion.
• Work closely with the Product Owner on product development.

Beyond the day-to-day

• Act as authorised signatory for employment contracts, contract annexes, employment certificates and other company documents.
• Manage vendors and suppliers, including the global test-number network and key tools.
• Oversee compliance matters (GDPR, telecom and messaging regulations).
• Deputise for the CEO when they are unavailable.

Key skills and experience

• 10+ years of experience. Including at least 4–5 years in a senior operations, general management or COO-type role.
• Background in telecom, A2P SMS/CPaaS or B2B SaaS. Understanding of SMS delivery (routing, aggregators, carriers, DLRs, sender IDs) is a strong plus.
• Strong financial skills. Budgeting, P&L, EBITDA and cash flow management, ideally in a lean or self-funded company.
• Proven track record of improving processes and driving change across several teams.
• Commercial mindset. Growth marketing and SaaS metrics. Good understanding of MRR, CAC, conversion and churn.
• International suppliers and partners. Experience working with international suppliers and partner networks.
• Compliance knowledge. Working knowledge of compliance topics such as GDPR and telecom regulations.
• Hands-on, structured, and pragmatic. Able to move quickly between strategy and execution in a small, international team.
• Fluent in English.