Business Process Coordinator

On behalf of our client, a well-established bank, we are looking for an experienced and proactive professional to fill the following position: Business Process Coordinator.

Responsibilities

• Coordinate the execution of tasks within the scope of the organizational unit.
• Oversee all processes under the unit’s responsibility and propose improvements.
• Monitor and ensure timely completion of tasks.
• Coordinate communication and information exchange between organizational units and external partners to secure necessary documentation and information.
• Analyze existing business processes, track key process performance indicators (KPIs), and prepare reports and analytics to identify bottlenecks and monitor progress.
• Design, document, and optimize end-to-end processes, ensuring alignment with the bank’s strategic goals.
• Lead process improvement initiatives/workshops using methodologies such as Lean, Six Sigma, BPMN, or other relevant frameworks.
• Develop and maintain process maps, workflows, and process management documentation to ensure clarity and transparency.
• Manage change activities, including stakeholder engagement, communication, training, and support in adopting new processes.
• Facilitate process management workshops, ensuring updates to key processes.
• Support digital transformation projects introducing new platforms, channels, or customer-focused solutions.
• Promote a culture of continuous improvement, encouraging process-oriented thinking across the organization.
• Perform other tasks within the scope of the organizational unit as required by the nature of the role.
• Execute instructions from the immediate supervisor related to tasks assigned to the position.

Requirements

• University degree, preferably in economics or social sciences.
• Minimum of 5 years of experience in process management, preferably in banking.
• Active knowledge of English and computer literacy.
• Strong organizational skills, motivation, teamwork, initiative, creative thinking, and communication skills.