Customer Support Specialist

The role of a Customer Support Specialist is to provide our customers with professional support via email, video call and phone.

Requirements

• Excellent English skills – both written and verbal
• Knowledge of Internet technologies
• Computer skills and knowledge of MS Office applications
• Working knowledge of AI tools and readiness to keep building these skills through ongoing training as the technology evolves
• Self-motivated, reliable and highly organized
• Team player with a positive attitude and willingness to learn
• Logical thinker
• Good communication and customer care skills
• Willingness to work in shifts

Considered a plus

• Fluency in other foreign languages would be advantageous
• Background in SMS business (advantageous but not required)
• Experience with any ticketing system or any kind of professional communication
• Knowledge of Jira, Pipefy, Confluence or Outline
• Experience with Wireshark and json files
• Understanding of Prometheus/Grafana metrics and monitoring