Customer support agent

Job Responsibilities:

• Answering a high volume of phone calls, providing information and 24/7 care to suctomers
• Monitoring and responding to emails in a timely manner
• Scheduling/rescheduling of the reservations
• Dispatching and providing assistance to drivers
• Resolving all kinds of client/transportation issues

Requirements:

• Minimum high school education (SSS), University degree preferable
• Excellent computer literacy
• Fluent English, both spoken and written (mandatory)
• Exceptional organizational and time management skills, ability to prioritize and multitask
• Stress-resilient, being able to work under pressure
• Ability to think out of the box in order to solve and prevent problems from occuring
• Working in shifts
• Working knowledge in systems like LimoAnywhere, Livery Coach, Santa Cruz will be considered as an asset
• Experience in customer support/dispatching/sales jobs will be considered as an asset

What can we offer:

• Excellent working environment
• Dedicated paid training and knowledge improvement
• Full-time employment
• Stimulating compensation